Welcome to SPP Customer Relations Home Page
Customer Relations’ Value Statement:
"As the face of SPP to external stakeholders, Customer Relations builds and
maintains mutually beneficial relationships in support of the critical
functions of SPP. The Customer Relations department provides facilitation,
coordination, issue resolution, planning and organization, and account
management through targeted communication to our customers, market
participants and stakeholders."
SPP Customer Relations supports Members and coordinates the onboarding of
Market Participants, Transmission Customers and Transmission Owners. To
learn more about these processes click one of the following:
Become a Transmission Customer
Become a Market Participant
Become a Member
Become a Transmission Owner
Southwest Power Pool utilizes a Request Management System (RMS) to manage
stakeholder inquires. Such a system facilitates appropriate routing of
inquiries and maintains communication and documentation while ensuring
accountability. Customer Relations’ goal is to provide a timely and
accurate resolution for all stakeholder inquiries by the use of Service
Level Agreements (SLA) where applicable. SLAs vary based on the complexity,
urgency, and priority of requests.
Anyone may submit questions, requests, and documents to the SPP RMS. For
information on creating your own RMS account, please click
Customer Relation Representatives are assigned to Members and Market
Participants of SPP. However, Customer Relations is available to assist
with all inquiries.
Our representatives have a combined 156 years of customer service
experience and 121 years of electric utility industry experience.
SPP Stakeholder Services Director
SPP Customer Relations Manager
Account Rep Lookup