Customer Relations

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Customer Relations’ Value Statement: Building Relationships

As the face of SPP to external stakeholders, Customer Relations builds and maintains mutually beneficial relationships in support of the critical functions of SPP. The Customer Relations department provides facilitation, coordination, organization, issue resolution, planning and proactive customer relationship management through targeted communication and collaboration with our customers, market participants and stakeholders.

SPP Customer Relations supports members and coordinates the onboarding of market participants, transmission customers and transmission owners. To learn more about these processes, click one of the following:

Become a Transmission Customer
Become a Market Participant
Become a Member
Become a Transmission Owner

Request Management System

Southwest Power Pool utilizes a Request Management System (RMS) to manage stakeholder inquiries. Such a system facilitates appropriate routing of inquiries and maintains communication and documentation while ensuring accountability. Customer Relations’ goal is to provide a timely and accurate resolution for all stakeholder inquiries by the use of Service Level Agreements (SLA) where applicable. SLAs vary based on the complexity, urgency and priority of requests.

Anyone may submit questions, requests and documents to the SPP RMS. For information on creating your own RMS account, please click here.

Representatives

Customer Relation Representatives are assigned to Members and Market Participants of SPP. However, Customer Relations is available to assist with all inquiries.

Our representatives a combined 181 years of customer service experience and 112 years of electric utility industry experience.

Don Martin        Russell L. Quattlebaum
Customer Relations SupervisorDirector, PMO and Customer Services