Reliability Training

Our Program

The SPP Reliability training program encompasses continuing education and ongoing training for tasks not performed frequently but with high criticality for operations (e.g., emergency operations training).  Additionally, core concepts and processes are facilitated, increasing organizational and operational effectiveness while supporting a culture of reliability, compliance and excellence.

In compliance with NERC reliability standards EOP 005-2 R12, EOP 005-2 R18, EOP 006-2 R10 and EOP 006-2 R10.1, SPP Customer Training provides several two- and three-day Black Start Restoration Drills throughout the year.

The goal for all levels of training is confident and knowledgeable operating personnel. Delivery formats include instructor-led, virtual instructor-led, as well as online self-study Computer-Based Training (CBT). Reliability training efforts focus on four primary areas:

  • Operating Competency – the knowledge, skills and confidence necessary to perform job duties.  
  • Operating Processes and Procedures - Understanding the impact and relevance of SPP Criteria/Protocols, compliance policies and procedures required to operate in an interconnected power grid and SPP markets.
  • NERC Standards – Understanding the impact of current and future NERC standards upon SPP and our stakeholders. 
  • Industry Changes – Evolution within the footprint is commonplace – ensuring SPP and our stakeholders are knowledgeable, skillful and confident with these changes is imperative.     

On Nov. 18, 2010, the Federal Energy Regulatory Commission (FERC) issued Order No. 742, which approved two North American Electric Reliability Corporation (NERC) Personnel Performance, Training and Qualification (PER) Reliability Standards effective Jan. 25, 2011. Read more about PER-005-1.     

Note: As of Jan. 1, 2011, any Emergency hours provided by the SPP Customer Training department are intended to be applicable to SPP employees only. Participating entities -- including but not limited to SPP member organizations -- are responsible for determining whether SPP Emergency hours are applicable to their organizations and satisfy PER-005-1's requirements and measurements, as the standard pertains to their individual organizations.

Southwest Power Pool, Inc. (ID SPP_025) is recognized by the North American Electric Reliability Corporation (NERC) as a continuing education provider and adheres to the NERC Continuing Education Program Criteria.


For training questions, email Customer Training. For SPP Learning Center questions, contact our LMS Administrator.