Reliability Training

Our Program

The SPP Reliability training program encompasses continuing education and ongoing training for tasks not performed frequently but with high criticality for operations (e.g., emergency operations training). Additionally, core concepts and processes are facilitated, increasing organizational and operational effectiveness while supporting a culture of reliability, compliance and excellence.

In compliance with NERC reliability standards EOP 005-2 R12, EOP 005-2 R18, EOP 006-2 R10 and EOP 006-2 R10.1, SPP Customer Training provides several two- and three-day Black Start Restoration Drills throughout the year.

The goal for all levels of training is confident and knowledgeable operating personnel. Delivery formats include instructor-led, virtual instructor-led, as well as online self-study Computer-Based Training (CBT). Reliability training efforts focus on four primary areas:

  • Operating Competency – the knowledge, skills and confidence necessary to perform job duties.  
  • Operating Processes and Procedures - Understanding the impact and relevance of SPP Criteria/Protocols, compliance policies and procedures required to operate in an interconnected power grid and SPP markets.
  • NERC Standards – Understanding the impact of current and future NERC standards upon SPP and our stakeholders. 
  • Industry Changes – Evolution within the footprint is commonplace – ensuring SPP and our stakeholders are knowledgeable, skillful and confident with these changes is imperative.     

SPP’s customer training department continues to monitor the circumstances surrounding the spread of COVID-19. Customer training remains focused on providing our training services with the same degree of quality you have come to expect. With the continued spread of COVID-19 has prompted SPP customer training to take several steps to safeguard the health and safety of all SPP stakeholders and the people with whom we work. Currently, customer training is only offering virtually instructor-led courses and on-line computer based training modules, which can all be completed at home or within a quarantine confinement. You can register for any of our courses through the SPP Learning Center (LMS). A course catalog is also available on the reliability training page of 

On Nov. 18, 2010, the Federal Energy Regulatory Commission (FERC) issued Order No. 742, which approved two North American Electric Reliability Corporation (NERC) Personnel Performance, Training and Qualification (PER) Reliability Standards effective Jan. 25, 2011. Read more about PER-005-1.     

Southwest Power Pool, Inc. (ID SPP_025) is recognized by the North American Electric Reliability Corporation (NERC) as a continuing education provider and adheres to the NERC Continuing Education Program Criteria.


For training questions, email Customer Training. For SPP Learning Center questions, contact our LMS Administrator.