SPP Learning Center FAQ

If you do not see your question in the list below, please email LMS@spp.org. 

How do I get an account in the SPP Learning Center?

For employees of SPP Member companies, simply click the "Member Registration" button and follow the prompts to create your account. All other users can create an account by clicking the "Non-Member Registration" button.

Why isn't my company's name in the drop-down list?

Only companies who are full members of Southwest Power Pool are listed in the drop-down list. Many other companies may participate in our services, such as the Integrated Marketplace, but are not full members. If you believe your company should be in the list, please contact LMS@spp.org.

How do I reset my password?

Click the Forgot Password link located above the Log In button. Type the email address used to create your account and click Submit. The Learning Center will send you an email with a link to a site where you can create a new password.

I've locked myself out of the Learning Center. What do I do?

After 5 incorrect password entries, the system automatically locks your account for one hour. This lockout period cannot be overridden. At the end of the lockout period, click the Forgot Password? link to create a new password.

How do I search for training?

The easiest way is to type a keyword in the Search box located in the upper right corner, then press Enter. All courses with that key word will display. The Search box uses predictive searching, so if you are looking for a specific course, it may appear as you type. Simply click its title and you will limit the courses that display.

Once Search results display, they can be further refined.

  • Training icons on the left allow you to filter to see only self-study (Computer icon); instructor-led/net conference sessions (Calendar icon); curricula which could be self-study or a blended approach (4 Books icon); documents such as Word, PDF, PowerPoint, etc. (Folder icon); or video (Play Button icon). NOTE: The icons toggle on and off. To deselect a training type, click the icon a second time.

OR

  • Click the Refine search link located beneath the keyword. The box expands to provide Title, Subject, Keywords, and, for instructor-led training, a Session Starts timeframe filter. Examples:
    • You are looking for all instructor-led training that will take place within 60 days.
      • In the Session Starts filter
      • Click 60 days
      • Click Refine
      • All courses with sessions scheduled within 60 days display
      • To find the specific date a course will be offered, click the course title
      • Scroll down

Now that I've found training I'd like to take, how do I request it?

There are slight variations depending on the type of training it is.

Training (Calendar icon)

After you have found the course, check to see if any sessions are being offered by scrolling to the bottom of the Training Details page. For each scheduled session, you will see the Session ID, location, dates and times, number of seats available and how many people are on the waitlist. Locate the session date you wish to attend then click the drop-down arrow under Actions at the far right. Click Request. The system will add the session to your transcript and send you a registration confirmation.

Self-Study (Computer icon) and Video (Play Button icon)

This type of training consists of a single online training course (possibly with a post-test) that can be requested and launched at will. Simply click the course title, then click the Request button located beneath the title on the Training Details page.

Curriculum (4 Books icon)

Typically a curriculum must be requested as a total package, rather than being able to select the individual components. As with Self-Study, after clicking the course title, click theRequest button. The curriculum will be placed in your transcript. From your transcript, click the Open Curriculum link to the far right of the curriculum title. Individual modules can be managed (launched) from the page that opens.

I thought I had requested to attend an instructor-led class, but I didn't receive a registration confirmation. How come?

It's possible you requested the Event (course) as opposed to a Session (a date-specific offering of the Event). To check, click the Learning tab to go to your Transcript page. Locate the course title and check the Type column. If the Type is Event, you should see an option to Select Session. Click that link to select a date to attend. If you do not see the course title in your transcript, contact LMS@spp.org.

If the course is in your transcript with a Type of Session, check your junk mail. It's possible your system routed the email there. If it's not in junk mail, contact LMS@spp.org.